How do we treat customers? The goal of most if not all companies is to provide good service to their customers. In this course we will investigate how we service different groups of people and how best to ensure a good customer experience. After the course, students will be able to identify the main methods of service and may distinguish needs of different groups.
Structure
The course is based in flipped learning. At the beginning of the course, students receive lectures and reading material that they read before attending workshops.
Who is this course for?
The course is designed for both current and future employees in tourism to increase their skills and knowledge about the field. They are aimed at those who want to be better equipped to take on tourism projects once the industry gets going again.
Benefit
At the end of the course, students will understand the history and main theories of tourism as well as its development in recent decades.
Course Length
The program is structured in accordance with the National Curriculum Guide for Upper Secondary Schools, where one upper secondary school unit corresponds to 18 to 24 hours of average student work, i.e. three days of student work if an average of six to eight hours of work per day is assumed, depending on the nature of the subjects. This course is equivalent to 5 upper secondary school credits.
Prices, further information and registration
The course costs 35,000 ISK. All study materials, access to teaching systems and lectures, as well as work in workshops is included.
Further information is provided by Þórir Erlingsson, Project Manager of the Innovation Academy. Before the course begins, participants will have access to online teaching systems and lectures, and participants are expected to familiarize themselves with the material before attending the workshop.